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Fees and Refund Procedures

Procedure for Handling Deposits & Fee Payments

•    All deposits and fees must be paid into a bona fide TransGlobal Educational College account.
•    Monies must be paid in British Pounds Sterling.
•    Evidence of payment must be produced before a Immigration is issued.
•    Finance to confirm receipt in our bank account.
•    Payment to be recorded in student database. Copy of evidence of receipt of payment (bank statement printout, or cheque deposit receipt) to be placed in student paper file, and scanned into database.
•    In case of dispute the College agrees to do an internal trace within 14 days of the said payment.
•    TransGlobal Educational College is not liable for monies paid to agents as they are not permitted to receive monies on behalf of the College.
•    Cash payment is not advised unless it is being paid directly into TransGlobal Educational College account, with a receipt for the transaction.


Refunds Procedure

•    Students are required to ensure that they comply with the refunds policy.
•    Students must submit a request in writing to obtain a refund. The request must be recorded in the college database.
•    Students must be informed of progress and timescale once application is received.
•    The request will be considered by Finance.
•    If approved then pass to Centre Manager for final approval.
•    All approved refunds must be processed within 8 weeks.
•    All approved refunds must be made within 12 weeks of the initial request.
•    Payment of refund to be recorded in student database. Copy of evidence of payment to be placed in student paper file, and scanned into database.


More detailed information is available upon request.

 

 

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